Reservations & Payment
Reservations must be made at least 1 day before the rental date and are subject to availability. Same-day online reservations are not available. A deposit is required to secure the rental date. The remaining balance is due as arranged before or at pickup/delivery. Customers may choose to pay the full rental amount online when available.

 

Cancellations
Customers may cancel their reservation online up to 1 day before the scheduled rental date. Cancellations made within the allowed cancellation period may have the deposit transferred to a future available reservation. Cancellations made less than 1 day before the rental date will result in forfeiture of the deposit.

 

Pickup
Pickup is free from our Far East El Paso location. Customers will receive a scheduled one-hour pickup window and should plan travel time accordingly. If you expect to be late, please notify us as soon as possible. Customers should arrive at least 15 minutes before the end of their scheduled pickup window to allow enough time for the rental handoff. If a late pickup cannot be accommodated, the reservation may be canceled and the deposit forfeited.

 

No-Shows
Customers who do not arrive during their scheduled pickup window and do not contact us will be considered a no-show. The reservation will be canceled and the deposit forfeited.

 

Delivery
Delivery within El Paso is available for a $10 delivery fee, subject to location, scheduling, and availability. Delivery outside of El Paso is not currently available. A responsible adult must be available to receive the rental items at the agreed delivery time.

 

Rental Period & Returns
Rental pricing is based on one event-day rental. Rentals must be returned by the agreed return date and time. Late returns are subject to a $10 late fee for each additional day the items remain unreturned. Please contact us as soon as possible if you anticipate a delayed return.

 

Care of Rental Items
Customers are responsible for the rental equipment from the time it is picked up or delivered until it is returned. Customers may be responsible for repair or replacement costs for lost, stolen, broken, or damaged items beyond normal wear and use.

 

Cleaning
There is no cleaning fee. We ask that tables and chairs be returned in reasonably clean condition and free of food, trash, decorations, tape, or other materials.

 

Weather & Outdoor Events
Customers are responsible for planning for weather conditions when rentals will be used outdoors. Tables and chairs must be protected from rain, standing water, mud, high winds, and other conditions that could damage the equipment or make its use unsafe.

 

If severe or unsafe weather is expected, please contact 915 Celebration Rentals as soon as possible and before your scheduled pickup or delivery. When weather conditions make the event or use of the rentals unsafe, we may allow the reservation to be rescheduled one time to another available date, and the existing deposit will be transferred to the new reservation.

 

Weather-related rescheduling is subject to availability and does not guarantee the same date, time, or inventory. Once rental items have been picked up or delivered, the rental is considered active and weather-related refunds or rescheduling will no longer apply.

 

If rental items are damaged because they were left exposed to rain, wind, mud, or other unsafe conditions, the damage may be handled under our Damage, Loss or Theft Policy.

 

Agreement
By completing a reservation, the customer acknowledges and agrees to these rental policies.